Term & Conditions
Rose Travel Service Co., Ltd is a well-known Tour Operator Company in Vietnam with the government license number: 49-001/2009/TCDL-GP LHQT, issued by Vietnam National Administration of Tourism.
We are managing Vinh Hung 3 hotel, Vinh Hung 1 Restaurant (www.vinhhung3hotel.com - www.vinhhungrestaurant.com.vn) in Hoi An, besides that we are a family member as the corporate sale agent for Vinh Hung Hotels & Resort Group (www.vinhhunghotels.com.vn).
We promise to deal with any online booking or enquiry within 24 hours. All Accommodation Services on this website operate on a Pre-Payment Basis with a secure online payment system. There is a payment charge of 2.75% bank fee for Master and Visa Card and 4% for American Express paid by clients.
Payment Terms and Conditions
These terms and conditions are an agreement between Rose Travel Service Co., Ltd (RTS), means the owner company of Vinh Hung 3 hotel which supplies accommodation / tour service and “You”mean the person who purchases and uses any accommodation / tour service on website: www.vinhhung3hotel.com or www.hoianvinhhung3hotel.com. A contract will exist as soon as we issue a confirmation invoice in response to your booking and subsequent deposit paid to us. On our part we have obligations to provide you with the accommodation / tour service you have booked on the terms clearly stated below. Your contract is entered into with RTS.
1. Privacy:
When you make a reservation on the website of Vinh Hung 3 hotel, an advance payment by credit card or bank transfer is required. All of the cost will appear with the name of Rose Travel Service Co.,Ltd on your Credit Card/ Telegraphic transfer receipt.
For your Personal Data: We ensure the security of Customer’s privacy, therefore we only use your personal data that has been given for the purposes of making bookings and providing confirmation of your reservation.
For your account: These payments are not collected data by RTS directly but by the third party (RTS’s partner). As secure delivery of your credit card information is essential, the third party use security technology which supports by MasterCard SecureCode authenticate your credit card, ensuring that only the authorized cardholder is placing the order.
The linking websites: This website have a linking to third party websites, this only supports and offers a secure server for your credit card payments and RTS should not take responsibility for the information usage policies of the operators of these websites.
2. Prices & Booking conditions:
Prices are quoted in US dollar and inclusive of Buffet breakfast; Government tax, service charge, Free internet access at Lobby, Restaurant, Front hotel & in room wireless access. Single room = One person, Twin/Double room = Two persons.
Children policy:
We are managing Vinh Hung 3 hotel, Vinh Hung 1 Restaurant (www.vinhhung3hotel.com - www.vinhhungrestaurant.com.vn) in Hoi An, besides that we are a family member as the corporate sale agent for Vinh Hung Hotels & Resort Group (www.vinhhunghotels.com.vn).
We promise to deal with any online booking or enquiry within 24 hours. All Accommodation Services on this website operate on a Pre-Payment Basis with a secure online payment system. There is a payment charge of 2.75% bank fee for Master and Visa Card and 4% for American Express paid by clients.
Payment Terms and Conditions
These terms and conditions are an agreement between Rose Travel Service Co., Ltd (RTS), means the owner company of Vinh Hung 3 hotel which supplies accommodation / tour service and “You”mean the person who purchases and uses any accommodation / tour service on website: www.vinhhung3hotel.com or www.hoianvinhhung3hotel.com. A contract will exist as soon as we issue a confirmation invoice in response to your booking and subsequent deposit paid to us. On our part we have obligations to provide you with the accommodation / tour service you have booked on the terms clearly stated below. Your contract is entered into with RTS.
1. Privacy:
When you make a reservation on the website of Vinh Hung 3 hotel, an advance payment by credit card or bank transfer is required. All of the cost will appear with the name of Rose Travel Service Co.,Ltd on your Credit Card/ Telegraphic transfer receipt.
For your Personal Data: We ensure the security of Customer’s privacy, therefore we only use your personal data that has been given for the purposes of making bookings and providing confirmation of your reservation.
For your account: These payments are not collected data by RTS directly but by the third party (RTS’s partner). As secure delivery of your credit card information is essential, the third party use security technology which supports by MasterCard SecureCode authenticate your credit card, ensuring that only the authorized cardholder is placing the order.
The linking websites: This website have a linking to third party websites, this only supports and offers a secure server for your credit card payments and RTS should not take responsibility for the information usage policies of the operators of these websites.
2. Prices & Booking conditions:
Prices are quoted in US dollar and inclusive of Buffet breakfast; Government tax, service charge, Free internet access at Lobby, Restaurant, Front hotel & in room wireless access. Single room = One person, Twin/Double room = Two persons.
Children policy:
- No additional charge for 1 child under the age of 12 years if sharing existing bed.
- Charge of $5 per child/ breakfast for 2nd child from the age of 6 to 12 if sharing existing bed.
- There is no charge for children under the age of 6 for breakfast.
Check in/ Check out Policy:
- Check-in time is from 14:00 pm
- Check-out time is before 12:00 noon
3. Confirmation of Booking & Payment:
When your request is submited through the booking form. Our instant reply email system will send through an email to let you know we have recieved your enquiry. Our advisors will then check room availability and a confirmation email will be sent out within 24 hours.
Upon receipt of your acceptance an invoice will be sent out to you for a 50% holding deposit on your room. You may pay in full at this time or are welcome to pay the final sum on check out. We will provide you with a secure online payment system for this payment.
Please check all the details for your booking are correct before paying your deposit. The following cards are accepted for payment: JCB, American Express, Visa and MasterCard.
Alternative Payment Options.
When your request is submited through the booking form. Our instant reply email system will send through an email to let you know we have recieved your enquiry. Our advisors will then check room availability and a confirmation email will be sent out within 24 hours.
Upon receipt of your acceptance an invoice will be sent out to you for a 50% holding deposit on your room. You may pay in full at this time or are welcome to pay the final sum on check out. We will provide you with a secure online payment system for this payment.
Please check all the details for your booking are correct before paying your deposit. The following cards are accepted for payment: JCB, American Express, Visa and MasterCard.
Alternative Payment Options.
- Payment by Cash, Traveler Cheques or Credit Card (Applied if you are in Vietnam)
- Payment by Bank Transfer to our banks (Applied in both cases you are in/ not in VN)
- Payment by Credit Card with Authorization letter (Applied in both cases you are in/ not in VN)
Disclaimer: Whilst we endeavour to process your booking request, unfortunately at times we are unable to finalize your request within this limit. Circumstances that may cause delays in replying to you include international public holidays and time zone differences. In the other cases, such as high season for tourism (not easy to hold the room), if we do not receive payment on-time, we have a right to cancel your reservation (s) automatically.
4. Deposits:
To guarantee your booking, we require a deposit of 50% of the value of your accomodation booking or service per person upon confirmation of booking tour. The remainder accomodation fees or service shall be required to send us only 60 days before departure for all services by money transfer or credit card payment with all bank transfer.
For Late Reservation: A full payment is due immediately upon your tour confirmation if the reservation is made 60 days or less before first day arrival.
5. Cancellations and Refund
All cancellations must be received in writing, sent to us via fax or email. Certain accommodation and tour services will apply additional cancellation charges.
a. For the accommodation service:
4. Deposits:
To guarantee your booking, we require a deposit of 50% of the value of your accomodation booking or service per person upon confirmation of booking tour. The remainder accomodation fees or service shall be required to send us only 60 days before departure for all services by money transfer or credit card payment with all bank transfer.
For Late Reservation: A full payment is due immediately upon your tour confirmation if the reservation is made 60 days or less before first day arrival.
5. Cancellations and Refund
All cancellations must be received in writing, sent to us via fax or email. Certain accommodation and tour services will apply additional cancellation charges.
a. For the accommodation service:
- Cancellation before 72 hours prior to arrival date: No cancellation charge
- Cancellation within 72 to 48 hours prior to arrival date: Charge 1 night of total room reserved
- Cancellation within 24 hours prior to arrival date: or No Show; Full Charge on total reservation.
b. For the tour service such as:
- Train ticket service: Once ticket is issued, 35% of the total amount will be charged
- Flight ticket service: Once ticket is issued, 25% of the total amount will be charged. Except for the cheap tickets are non-refundable.
6. Refund
RTS provides refund for the cancellation follow the cancellation policy. In order for a refund to be approved, you must have a signed refund request form that must be completed in writing, and made direct to us. The refund amount will be transferred to your account which you used for payment online after deduct cancellation fee. The refund time will be made within 20 days working.
7. Complaints
In case of any complaints, clients should notify to the RTS or Vinh Hung 3 hotel in order to solve the matter quickly. In such a case, the matter will be considered and solved; and the solution will be informed to the clients as soon as possible. Please feel free to contact us at email: customercare@rosetravelservice.com or vinhhunghotels@dng.vnn.vn.
RTS provides refund for the cancellation follow the cancellation policy. In order for a refund to be approved, you must have a signed refund request form that must be completed in writing, and made direct to us. The refund amount will be transferred to your account which you used for payment online after deduct cancellation fee. The refund time will be made within 20 days working.
7. Complaints
In case of any complaints, clients should notify to the RTS or Vinh Hung 3 hotel in order to solve the matter quickly. In such a case, the matter will be considered and solved; and the solution will be informed to the clients as soon as possible. Please feel free to contact us at email: customercare@rosetravelservice.com or vinhhunghotels@dng.vnn.vn.
Thank you very much for your co-operation !
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